COVID19 PREPARDNESS PLAN

All tickets are non-refundable, unless government restrictions mandate that we cannot have at least 143 seats per event. If the event must be canceled per government restrictions, we will attempt to reschedule the date within 90 days of cancellation. If we are unable to reschedule the event within 90 days of cancellation, then we will offer guests the option of a ticket refund. Refunds may take up to 30 days to process. All refunds will be issued in full, minus any processing fees Eventbrite charges. 

If ticket holders are unable to attend the new date, should the event be postponed, then ticket holders will have 10 business days to request a refund once the new date has been announced. If ticket holders do not request a refund with ten business days of the new date being announced, then their tickets will automatically be transferred to the new date and no refund will be issued.

If a ticket holder cannot attend an event for personal reasons, they may sell or transfer their tickets to someone else. In order to do this, they must email A Wizard’s Christmas (Wizardingchristmaslouisville@gmail.com) a minimum of seven days before the event with the new ticket holder’s name, phone number, and email address. 

A Wizard’s Christmas and any of its sister companies, vendors, or affiliates are not responsible for assisting in the resale or transfer of tickets. Resale of tickets may be posted on our social media, but it is the ticket holder’s sole responsibility to handle all resales or transfers.

All sales are final and ticket holders may not request date changes once tickets are purchased.

 Ticket Changes: In the event that a person needs to change a meal preference after purchasing their ticket, they need to email WizardingChristmasLouisville@gmail.com with the changes needed. A Wizard’s Christmas will email back a credit card authorization form along with a confirmation email. All meal request changes will incur a $5/meal charge. 

*All courses noted with an asterisk are gluten free. Menus are served as is and special accommodations cannot be made due to the nature of events this year. We apologize for any inconvenience, but have done our best to accommodate as many known food allergies as possible with the chosen menu. 

Meal selections must be made at the time of the table purchase. Orders will not be processed without meal selections. Meal selections include an Adult Meal, Kid’s Meal, or Vegan Meal. All meals were created to accommodate major food allergens. Additional meal requests CANNOT be made.

All items are free of the following allergens: onion, nuts (all types), seafood, pork

Drinks: All meals include unlimited iced tea, water, and lemonade.

Plateware: All meals are served on compostable bamboo plate ware, with disposable utensils and drink ware. 

ADULT MEAL:

• First Course: Professor Sprout’s Veggie Garden Salad with Black Lake Water Vinaigrette* (Spring Mix Salad with seasonal vegetables. No Cheese or gluten. Served with Balsamic Vinaigrette or Ranch Dressing)
• Second Course: Roasted Drumsticks*, Mini Corn Cobbettes*, Mac & Cheese Torte
• Third Course: Pulled Beef Brisket*, Smashed Potatoes*, Fresh Green Beans*)
• Fourth Course: Butterbeer Cake (Tres Leches Cake with Whipped Topping & Butterscotch Syrup) and an Exploding Oreo BonBon

KID MEAL:

• First Course: Professor Sprout’s Dirigible Plum Salad (Mixed Seasonal Fruits)
• Second Course: Cheese Cornish Pasty
• Third Course: Fried Chicken Tenders, Macaroni & Cheese Torte, Mini Cobbettes
• Fourth Course: Sprinkle Explosion Cupcake and an oreo exploding BonBon

VEGETARIAN/VEGAN MENU: (all items are vegan)

• First Course: Professor Sprout’s Veggie Garden Salad with Black Lake Water Vinaigrette* (Spring Mix Salad with seasonal vegetables. No Cheese or gluten. Served with Balsamic Vinaigrette)
• Second Course: Kabocha with Buckwheat and seasonal vegetables*
• Third Course: Mini Black Bean Cakes with Corn Cobbette*
• Fourth Course: Vegan Exploding Oreo Bon Bons

 Seating is assigned. Guests will be seated together based on the table they purchased. Seats cannot be added to a table, and tables cannot be pushed together. Highchairs are not provided, seated is only reserved for guests with purchased tickets.

All tickets must be purchased in advance. No tickets are available at the door.

General Admission Table Purchase can be made in one of three ways:“Two-top” tables (very few available at each show).“Three-top” tables“Five-Top” tables

• INDIVIDUAL TICKETS ARE NOT SOLD THIS YEAR due to the COVID-19 Pandemic. In order to ensure the safety of our guests and staff, we are requiring that tables be purchased this year in place of the individual tickets. 
• Meal selections must be made at the time of the table purchase. Orders will not be processed without meal selections. Meal selections include an Adult Meal, Kid’s Meal, or Vegan Meal. All meals were created to accommodate major food allergens. Additional meal requests CANNOT be made.
• What if I don’t have enough people to fill a table? If you have more seats at your table then people, you can choose an “add-on” in place of a meal. Add-on options will include a to-go Wizarding Dessert Box (to include 1 slice of butterbeer cake, 2 exploding bonbons, and a sprinkle explosion cupcake) items or a “Wizarding Fruit, Cheese, & Vegetable Platter, AKA Professor Weasley’s Tasting Plate” for your table. The “Wizarding Charcuterie Platter” will feed up to two guests.
• All guest meals MUST be accounted for before any “unused seats” can be claimed for add-ons. I.E. If you have five people at your table, you must select five meals.
• All individuals over the age of 2 must have a seat. Children two and under may sit in someone’s lap and do not require a seat reservation.

Designated smoking areas are available and will be marked accordingly at the event.

Hotel: A shuttle to the event is NOT provided by the hotel. (If you have reserved a hotel, you will receive detailed information in a separate email for the hotel itself.)

Printed tickets, Valid ID for guests over 21 who chose to partake in the bar offerings (ID’s will be requested at the bar). Cash and all major credit cards will be accepted at the event. 

Handicap Accessibility: This event is handicap friendly! Restrooms are also handicap accessible.

Birthday packages are correlated with your assigned seats and are a part of the show. Your server will bring out your birthday items at the appropriate time. If you won an item in one of our online contests, it will also be available for pickup at the marketplace. 

A Wizard’s Christmas does not offer any hotel or accommodation add-ons. The hotels that are located within walking distance of the Louisville Palace are:

Hilton Garden Inn Louisville Downtown (350 W Chestnut St, Louisville, KY 40202)

Embassy Suites Louisville Downtown (501 S 4th St, Louisville, KY 40202)

The Brown Hotel (335 W Broadway, Louisville, KY 40202)

 Parking: Parking is not included with the fee of admission. You can park on the street, at the parking garage next to the Palace, or you can easily access the palace from local hotels.