Policies As of 7.8.2020
We will update these rules and regulations as we get closer to the event based on the climate of the situation.
CAPACITY & SOCIAL DISTANCING
Per current covid regulations, all tables will be socially distanced and all event rooms are set up for a maximum 50% capacity. All guests (3 and over) at this time will be asked to wear a mask when entering and at any other time during the event when they are not seated at their table.
Entrance into the event will be marked for safe distancing between families and groups while they wait to enter the experience. Guests will be able to participate in photos with our set backdrops, classroom displays, and actors during the event. All surfaces will be sanitized between shows.
Guests will not be permitted this year to touch sets, actors, and props for the safety of all our guests and staff.
Tables are sold in groups of 2, 3 and 5 to accommodate families and couples. (Individual tickets will not be sold this year.) Tickets are sold this way to ensure that guests are only seated with those that they purchase tickets with.
A bathroom attendant will be onsite to oversee the facilities capacity and to wipe down surfaces and commonly used items.
Hand sanitizer stations will be placed throughout the event for easy access and availability.
Tables will be socially distanced for guest safety.
FOOD AND BAR
All food will be served on disposable flatware and drink ware.No food and drink will be set on the table ahead of guests’ arrival. All food will be served after guests are seated and before the start of the show. No items will be permitted to be reused. All food will be served plated per individual guest, based on your order with your ticket purchase.There will be no self-service for food. Pre-ordered birthday cakes will be sold in a sealed box.
OUR EVENT STAFF
All event staff will be required to wear gloves and a face mask.Staff is required to wash their hands every 30 minutes. All surfaces will be sanitized between shows.
All merchandise will be sold in original packaging. A set number of guests will be allowed in the marketplace at a time to prevent crowding.
We are continuing to monitor all CDC and health department regulations. We will keep ticket holders up to date on any necessary changes as we get closer to the event. The safety of our guests and staff are of utmost importance. We will take all precautions as necessary to make sure all guests feel comfortable at the event.
All tickets are non-refundable, unless government restrictions mandate that we cannot have at least 143 seats per event. If the event must be canceled per government restrictions, we will attempt to reschedule the date within 90 days of cancellation. If we are unable to reschedule the event within 90 days of cancellation, then we will offer guests the option of a ticket refund. Refunds may take up to 30 days to process. All refunds will be issued in full, minus any processing fees Eventbrite charges.
If ticket holders are unable to attend the new date, should the event be postponed, then ticket holders will have 10 business days to request a refund once the new date has been announced. If ticket holders do not request a refund with ten business days of the new date being announced, then their tickets will automatically be transferred to the new date and no refund will be issued.
If a ticket holder cannot attend an event for personal reasons, they may sell or transfer their tickets to someone else. In order to do this, they must email A Wizard’s Christmas (Wizardingchristmaslouisville@gmail.com) a minimum of seven days before the event with the new ticket holder’s name, phone number, and email address.
A Wizard’s Christmas and any of its sister companies, vendors, or affiliates are not responsible for assisting in the resale or transfer of tickets. Resale of tickets may be posted on our social media, but it is the ticket holder’s sole responsibility to handle all resales or transfers.
All sales are final and ticket holders may not request date changes once tickets are purchased.
Ticket Changes: In the event that a person needs to change a meal preference after purchasing their ticket, they need to email WizardingChristmasLouisville@gmail.com with the changes needed. A Wizard’s Christmas will email back a credit card authorization form along with a confirmation email. All meal request changes will incur a $5/meal charge.
*All courses noted with an asterisk are gluten free. Menus are served as is and special accommodations cannot be made due to the nature of events this year. We apologize for any inconvenience, but have done our best to accommodate as many known food allergies as possible with the chosen menu.
Meal selections must be made at the time of the table purchase. Orders will not be processed without meal selections. Meal selections include an Adult Meal, Kid’s Meal, or Vegan Meal. All meals were created to accommodate major food allergens. Additional meal requests CANNOT be made.
All items are free of the following allergens: onion, nuts (all types), seafood, pork
Drinks: All meals include unlimited iced tea, water, and lemonade.
Plateware: All meals are served on compostable bamboo plate ware, with disposable utensils and drink ware.
VEGETARIAN/VEGAN MENU: (all items are vegan)
Seating is assigned. Guests will be seated together based on the table they purchased. Seats cannot be added to a table, and tables cannot be pushed together. Highchairs are not provided, seated is only reserved for guests with purchased tickets.
All tickets must be purchased in advance. No tickets are available at the door.
General Admission Table Purchase can be made in one of three ways:“Two-top” tables (very few available at each show).“Three-top” tables“Five-Top” tables
Designated smoking areas are available and will be marked accordingly at the event.
Hotel: A shuttle to the event is NOT provided by the hotel. (If you have reserved a hotel, you will receive detailed information in a separate email for the hotel itself.)
Printed tickets, Valid ID for guests over 21 who chose to partake in the bar offerings (ID’s will be requested at the bar). Cash and all major credit cards will be accepted at the event.
Handicap Accessibility: This event is handicap friendly! Restrooms are also handicap accessible.
Birthday packages are correlated with your assigned seats and are a part of the show. Your server will bring out your birthday items at the appropriate time. If you won an item in one of our online contests, it will also be available for pickup at the marketplace.
A Wizard’s Christmas does not offer any hotel or accommodation add-ons. The hotels that are located within walking distance of the Louisville Palace are:
Parking: Parking is not included with the fee of admission. You can park on the street, at the parking garage next to the Palace, or you can easily access the palace from local hotels.