COVID19 PREPARDNESS PLAN

Our Main Focus Is Our Guests And Their Safety!

EVENT FLOW (as of 5/18/2020)

Entrance into the event will be marked for safe distancing between families and groups while they wait to enter the experience.
Entry: Guests will be able to participate in photos with our set backdrops, classroom displays, and actors with a tour around the event perimeter, upon entering the experience. (Our tour will have marked distances between groups and will be monitored by the event staff.)
Photo-Ops: Guests will not be permitted this year to touch sets, actors, and props for the safety of all our guests and staff.
Seating: Tables are sold in groups of 3 and 5 to accommodate families and couples. (Individual tickets will not be sold this year.) Tickets are sold this way to ensure that guests are only seated with those that they purchase tickets with.
Bathrooms: A bathroom attendant will be onsite to oversee the facilities capacity and to wipe down surfaces and commonly used items.
Hand sanitizer stations will be placed throughout the event for easy access and availability.
Tables will be placed a minimum of 6 feet apart for guest safety.

FOOD AND BAR

All food will be served on disposable flatware and drink ware.
No food and drink will be set on the table ahead of guests arrival. All food will be served after guests are seated and before the start of the show.
No items will be permitted to be re-used.
All food will be served plated per individual guest, based on your order with your ticket purchase.
There will be no self-service for food or bar.
Pre-ordered birthday cakes will be sold in a sealed box.

OUR EVENT STAFF

All event staff will be required to wear gloves and a face mask.
Staff is required to wash their hands every 30 minutes.
All surfaces will be sanitized between shows.

MARKETPLACE

All merchandise will be sold in original packaging.
A set number of guests will be allowed in the marketplace at a time to prevent crowding.

We are continuing to monitor all CDC and health department regulations. We will keep ticket holders up to date on any necessary changes as we get closer to the event. The safety of our guest and staff are of upmost importance. We will take all precautions as necessary to make sure all guests feel comfortable at the event.

Commonly Asked Questions

Refund Policy

Smoking Policy

All tickets are non-refundable. If you have purchased tickets and can no longer attend, we do allow social media fans to sell them on our social platforms.

Smoking Policy

Designated smoking areas are available and will be marked accordingly at the event.

Transportation

Smoking Policy

What To Bring With You

Hotel: A shuttle to the event is NOT provided by the hotel. (If you have reserved a hotel, you will receive detailed information in a separate email for the hotel itself.)

What To Bring With You

Where To Pick Up My Pre-Ordered Items

What To Bring With You

Printed tickets, Valid ID for guests over 21 who chose to partake in the bar offerings (ID’s will be requested at the bar). Cash and all major credit cards will be accepted at the event.

Handicap Accessibility: This event is handicap friendly! Restrooms are also handicap accessible.

Where To Pick Up My Pre-Ordered Items

Birthday packages are correlated with your assigned seats and are a part of the show. Your server will bring out your birthday items at the appropriate time. If you won an item in one of our online contests, it will also be available for pickup at the marketplace.

Seating Information

Where To Pick Up My Pre-Ordered Items

Seating is assigned. Guests will be seated together based on the table they purchased. Seats cannot be added to a table, and tables cannot be pushed together. Highchairs are not provided, seated is only reserved for guests with purchased tickets.

All tickets must be purchased in advance. No tickets are available at the door.

Food & Beverages

Hotels & Reservations

This is a 3-course dining experience including a salad/fruit salad, main entrée, sides, and dessert. Meals are plated and will be served at the table.

Meals are only provided to guests who purchase a ticket. Smaller children with no ticket purchased are not provided seating or a plated meal.

Food will be served as-is and cannot be altered to accommodate dietary restrictions. However, the meal has been designed to accommodate major allergens such as gluten free, soy free, nut free, and onion free.

Beverages included in your ticket price: Unlimited un-sweet tea, lemonade, and water are included in the ticket prices.

Bar: All items from the Herbology bar are an additional fee. Specialty alcoholic and non-alcoholic drinks will be available at the bar. Offerings will include wine, beer, and specialty Wizard Cocktails.

Cash and card are accepted at the bar. ID will be checked for anyone purchasing alcoholic beverages.

Hotels & Reservations

Guests must handle securing their own stay. Please click the link below to see all near-by hotels and rates.

https://www.gotolouisville.com/hotels/