The Wizard's Christmas Experience...

Sunday, December 20

First Show: 11:30am-2pm  | Second Show: 6-8:30pm

Monday, December 21

First Show: 11:30am-2pm  | Second Show: 6-8:30pm

Tuesday, December 22

First Show: 11:30am-2pm | Second Show: 6-8:30pm

Wednesday, December 23

First Show: 11:30am-2pm  | Second Show: 6-8:30pm

Saturday, December 26

First Show: 11:30am-2pm | Second Show: 6-8:30pm

Sunday, December 27

First Show: 11:30am-2pm | Second Show: 6-8:30pm

General Admission Table Purchase can be made in one of three ways:

“Two-top” tables (very few available at each show).

“Three-top” tables

“Five-Top” tables

INDIVIDUAL TICKETS ARE NOT SOLD THIS YEAR due to the COVID-19 Pandemic. In order to ensure the safety of our guests and staff, we are requiring that tables be purchased this year in place of the individual tickets. 

Meal selections must be made at the time of the table purchase. Orders will not be processed without meal selections. Meal selections include an Adult Meal, Kid’s Meal, or Vegan Meal. All meals were created to accommodate major food allergens. Additional meal requests CANNOT be made.

What if I don’t have enough people to fill a table? 

If you have more seats at your table then people, you can choose an “add-on” in place of a meal. Add-on options will include a to-go Wizarding Dessert Box (to include 1 slice of butterbeer cake, 2 exploding bonbons, and a sprinkle explosion cupcake) items or a “Wizarding Fruit, Cheese, and Vegetable Platter, AKA Professor Weasley’s Herbology Tasting Plate” for your table. The "Herbology Tasting Plate" will feed up to two guests.

All guest meals MUST be accounted for before any “unused seats” can be claimed for add-ons. I.E. If you have five people at your table, you must select five meals.

All individuals over the age of 2 must have a seat. Children two and under may sit in someone’s lap and do not require a seat reservation.

General Ticket Prices:

“Two-Top” Tables (8 available per show - located on second floor balcony, part of Faces Lobby) - $179.99

“Three-Top” Tables (12 per show - located in main lobby) - $269.99

“Five- Top” Tables (20 per show - located in faces lobby, first floor) - $429.99

Magical Creatures: (VIP Experience)

“Three-Top” Tables (4 per show) - $299.99

“Five-Top” Tables (5 per show) - $499.99

 The Magical Creatures classroom will have the same show and dinner experience as other guests. However, all of the live magical creatures will be on display and available for a meet and greet before and after the show for the VIP room. VIP ticket holders will also have access to meet and greet and private photo ops with Alabaster and “Special Guests” Teachers!

The marketplace will be open before the show for the VIP guests and after the show for all general admission guests. The amount of guests allowed in the marketplace at a time will be modified based on covid restrictions. More information will be available closer to the event.

 The entire event is handicap accessible, however, certain logistical measures will need to be taken. Please note all handicap requirements, along with sensory issues, in the “Notes” section of your tickets. We will do our best to accommodate all needs, but cannot guarantee accommodations if they are not properly noted during ticket purchase.  

In the event that a person needs to change a meal preference after purchasing their ticket, they need to email WizardingChristmasLouisville@gmail.com with the changes needed. A Wizard’s Christmas will email back a credit card authorization form along with a confirmation email. All meal request changes will incur a $5/meal charge.

A Wizard’s Christmas does not offer any hotel or accommodation add-ons. The hotels that are located within walking distance of the Louisville Palace are:

Hilton Garden Inn Louisville Downtown (350 W Chestnut St, Louisville, KY 40202)

Embassy Suites Louisville Downtown (501 S 4th St, Louisville, KY 40202)

The Brown Hotel (335 W Broadway, Louisville, KY 40202)

PARKING:

  Parking is not included with the fee of admission. You can park on the street, at the parking garage next to the Palace, or you can easily access the palace from local hotels.  

FIRST SHOW (11am-2pm)

• (11:00am) Doors Open/Bar Open

*Guests check in front lobby (lines to get in will be outside, wear appropriate clothing)

*Guests will be taken to their seat by a show attendant

• (11:30am) All guests to be seated & First Course on Table
• (1:30pm)  Guests to stay seated during entire show, except to use restroom or go to the bar.
• 2:00pm Event Ends

SECOND SHOW  (5:30pm-8:30pm)

• (5:30pm) Doors Open/Bar Open

*Guests check in front lobby (lines to get in will be outside, wear appropriate clothing)

*Guests will be taken to their seat by a show attendant

• (6:00pm) All guests to be seated & First Course on Table
• (8:00pm) Guests to stay seated during entire show, except to use restroom or go to the bar.
• (8:30pm) Event Ends

Merchandise: Most items will range from $20-$50The marketplace will include a variety of items such as:

Harry Potter licensed plush animals, Alabaster Logo Apparel, Chocolate Frogs & Other Wizarding Candy, Hand Made Custom Wands, Wizard Jewelry, Other unique, handmade Wizard & Magical Items

The marketplace will be open before the show for the VIP guests and after the show for all general admission guests. The amount of guests allowed in the marketplace at a time will be modified based on covid restrictions. More information will be available closer to the event.

Cash and all major credit cards are accepted. Same as last year on all other items. All sales are final. No refunds will be issued for marketplace sales of any kind. 

All tickets are non-refundable, unless government restrictions mandate that we cannot have at least 143 seats per event. If the event must be canceled per government restrictions, we will attempt to reschedule the date within 90 days of cancellation. If we are unable to reschedule the event within 90 days of cancellation, then we will offer guests the option of a ticket refund. Refunds may take up to 30 days to process. All refunds will be issued in full, minus any processing fees Eventbrite charges. 

If ticket holders are unable to attend the new date, should the event be postponed, then ticket holders will have 10 business days to request a refund once the new date has been announced. If ticket holders do not request a refund with ten business days of the new date being announced, then their tickets will automatically be transferred to the new date and no refund will be issued.

If a ticket holder cannot attend an event for personal reasons, they may sell or transfer their tickets to someone else. In order to do this, they must email A Wizard’s Christmas (Wizardingchristmaslouisville@gmail.com) a minimum of seven days before the event with the new ticket holder’s name, phone number, and email address. 

A Wizard’s Christmas and any of its sister companies, vendors, or affiliates are not responsible for assisting in the resale or transfer of tickets. Resale of tickets may be posted on our social media, but it is the ticket holder’s sole responsibility to handle all resales or transfers.

All sales are final and ticket holders may not request date changes once tickets are purchased.

1. CAN WE PUSH TABLES TOGETHER?

No, due to COVID restrictions, all tables must stay as is during the event. When you purchase your tickets, you are able to select your table. If you have a larger crowd, we recommend you select tables located next to each other.

2. ARE RESTROOMS AVAILABLE? 

Restrooms are available on property and are easily accessible during the event.

3. IS THE SPACE HANDICAP ACCESSIBLE?

There is an elevator available in the building for handicap needs only.

4. WHAT HAS CHANGES ABOUT THE EXPERIENCE FROM LAST YEAR? (DOES IT INCLUDE A SHOW, ETC?) 

The event is slightly different this year in that it does not offer the same show format as last year, however, it does offer 4 interactive “classes” between each dinner course. Guests will get to participate in Herbology Class, Magical Creatures Class, Divination, and Duals & Spells while enjoying their multi-course dinner! Magical Creatures will also feature live animals. We will also have special guests from both Alabaster and Harry Potter present throughout each event.

5. WHAT IF I DON'T HAVE ENOUGH PEOPLE TO FILL A TABLE?

If you have more seats at your table then people, you can choose an “add-on” in place of a meal. Add-on options will include a to-go Wizarding Dessert Box (to include 1 slice of butterbeer cake, 2 exploding bonbons, and a sprinkle explosion cupcake) items or a “Wizarding Fruit, Cheese, & Vegetable Platter, AKA Professor Weasley’s Tasting Plate” for your table. The “Wizarding Charcuterie Platter” will feed up to two guests.

6. WHAT IS APPROPRIATE ATTIRE TO WEAR?

Due to this event being in the winter, we do encourage guests to dress warm. primarily as they wait in line to gain access into the event. Once inside, the temperature will be set to "nice and toasty" for our guests. We do not offer a coating storage service and recommend guests hang any additional winter wear on their seats. If you would like to come dressed in costume, we always encourage fans to do so but ask that you do keep it family appropriate. 

7. WHAT AGES WILL ENJOY THIS EVENT?

We recommend ages 5+ attend this experience. This event is designed for both kids and adult fans alike! 

We will update these rules and regulations as we get closer to the event based on the climate of the situation.

CAPACITY & SOCIAL DISTANCING

Per current covid regulations, all tables will be socially distanced and all event rooms are set up for a maximum 50% capacity.  All guests (3 and over) at this time will be asked to wear a mask when entering and at any other time during the event when they are not seated at their table.

ENTRY

Entrance into the event will be marked for safe distancing between families and groups while they wait to enter the experience.  Guests will be able to participate in photos with our set backdrops, classroom displays, and actors during the event. All surfaces will be sanitized between shows.

PHOTO-OPS

Guests will not be permitted this year to touch sets, actors, and props for the safety of all our guests and staff.

SEATING

Tables are sold in groups of 2, 3 and 5 to accommodate families and couples. (Individual tickets will not be sold this year.) Tickets are sold this way to ensure that guests are only seated with those that they purchase tickets with.

BATHROOMS

A bathroom attendant will be onsite to oversee the facilities capacity and to wipe down surfaces and commonly used items.  

MISC. PRECAUTIONS

Hand sanitizer stations will be placed throughout the event for easy access and availability. 

Tables will be socially distanced for guest safety. 

FOOD AND BAR 

All food will be served on disposable flatware and drink ware.No food and drink will be set on the table ahead of guests’ arrival. All food will be served after guests are seated and before the start of the show. No items will be permitted to be reused. All food will be served plated per individual guest, based on your order with your ticket purchase.There will be no self-service for food. Pre-ordered birthday cakes will be sold in a sealed box. 

OUR EVENT STAFF

All event staff will be required to wear gloves and a face mask.Staff is required to wash their hands every 30 minutes. All surfaces will be sanitized between shows.

MARKETPLACE

All merchandise will be sold in original packaging. A set number of guests will be allowed in the marketplace at a time to prevent crowding.  

We are continuing to monitor all CDC and health department regulations. We will keep ticket holders up to date on any necessary changes as we get closer to the event. The safety of our guests and staff are of utmost importance. We will take all precautions as necessary to make sure all guests feel comfortable at the event.