Commonly Asked Questions

The Louisville Zoo

***The Louisville Zoo is not associated with the planning of this event and is merely utilized as a venue space for the event. Animals and attractions will not be available to view, nor is there any special pricing affiliated with regular Zoo ticket prices, packages, or passes. 


Event Location: The Louisville Zoo (1100 Trevilian Way, Louisville, KY 40213)

Event Dates: Please reference your ticket for your individual event date.

Event Time: 7:00pm-10:00pm EST

Refund Policy

All tickets are non-refundable. If you have purchased tickets and can no longer attend, we do allow social media fans to sell them on our social platforms.

Smoking Policy

Designated smoking areas are available and will be marked accordingly at the event.


Guests will be able to park in the rear parking lot in the zoo, directly next to the event location. Guests will take I-264 (Watterson Expressway) to Exit 14 Poplar Level Road. Head North on Poplar Level Road and make a right onto Taylor Avenue (Wendy’s is on this corner). At the stop sign on Illinois Avenue, make a left. Gate 2 is ahead on your right and has a sign on it to indicate you are at the correct gate. Parking is free. 


Hotel: A shuttle to the event is NOT provided by the hotel. (If you have reserved a hotel, you will receive detailed information in a separate email for the hotel itself.)

Arrival Time Prior to Event: Guests will be admitted into the event promptly at 6:30pm. The event will begin around 7pm. Guests are encouraged to arrive by 7pm at the latest.

Event Structure

This event is located within a permanent tent structure that will be heated with an industrial heating system. The tent will remain at a comfortable temperature throughout the event.

What To Bring WIth You

Printed tickets, Valid ID for guests over 21 who chose to partake in the bar offerings (ID’s will be requested at the bar). Cash and all major credit cards will be accepted at the event. 

Handicap Accessibility: This event is handicap friendly! There is a gravel walkway from the parking lot to the event. Restrooms are also handicap accessible.

Where To Pick Up My Pre-Ordered Items

Items will be available for pickup at the Marketplace upon opening. Birthday packages are correlated with your assigned seats and are a part of the show. Your server will bring out your birthday items at the appropriate time. If you won an item in one of our online contests, it will also be available for pickup at the marketplace. 

Seating Information

 Seating is assigned. Guests will be seated together if they purchased their tickets under the same name. If you would like to request to be seated with others outside of your party, please email us at In the email, please include the name the tickets were purchased under for both parties, and the Ticket number provided by Eventbrite. We will do our best to accommodate your requests, when possible. We do not guarantee that you will be seated with those not in your party. Highchairs are not provided, seated is only reserved for guests with purchased tickets.

All tickets must be purchased in advance. No tickets are available at the door.

Food & Beverages

This is a 4-course dining experience including an appetizer, salad/fruit salad, main entrée, sides, and dessert. Meals are plated and will be served at the table. 

***Meals are only provided to guests who purchase a ticket. Smaller children with no ticket purchased are not provided seating or a plated meal.

***If you have any special dietary restrictions that you did not specify during your ticket purchase, please email us at Please include your name, ticket number, and dietary restrictions. If anyone in your party has food allergies please also state that in the email with the specific meal type it is in reference too. 

Beverages included in your ticket price: Unlimited tea and water are included in the ticket prices. 

Bar: All items from the Herbology bar are an additional fee. Specialty alcoholic and non-alcoholic drinks will be available at the bar. Offerings will include wine, beer, and specialty Wizard Cocktails. Cash and card are accepted at the bar. ID will be checked for anyone purchasing alcoholic beverages.

Hotels & Reservations

Partnered Hotel: AC Marriott in Downtown Louisville

The hotel will be reserved for the night you are attending the event. If you would like to stay additional nights, you will need to adjust the quantity to match the number of nights you will be staying. One room accommodates up to 4 guests. 

***The tickets to the event are NOT included in the hotel pricing. You will need to purchase them additionally. A Wizard's Christmas handles reserving the rooms for our guests. However, you will receive an email from the hotel one month prior to your event date with check-in information, parking, and other important hotel information.